Payment Policy

At DUUWE, we are committed to providing you with a simple, secure, and transparent shopping experience. This page details the accepted payment methods and important information regarding your transactions on our site.

1. Accepted Payment Methods

For your convenience, we accept the following payment methods:

Credit / Debit Cards:

  • American Express
  • Teacher
  • Mastercard
  • Visa

Digital Wallets:

  • Apple Pay
  • Google Pay
  • Shop Pay

2. Transaction Security

Your security is our top priority. All transactions are processed securely using industry-standard encryption (SSL/TLS). This protects your personal and payment information from unauthorized access.

We do not store any bank card information on our servers. For more details on how your personal data is managed, please see our Privacy Policy.

3. Order and Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation by email. This email will contain a detailed summary of your purchase and confirm that your payment has been received correctly. If you have not received anything, please contact: support@duuwe.com

4. Failed or Rejected Payments

If your payment is rejected, we invite you to:

  • Verify that all payment information provided is correct (card number, expiration date, CVV, billing address).
  • Try another payment method.
  • Contact your bank or card issuer for more information about the reason for the decline.

If you still can't do it, please contact: support@duuwe.com

5. Currency

Transactions on our website are made and processed in USD ($).

If you purchase from a country whose local currency is not the USD, your bank or card issuer may apply currency conversion or international transaction fees. These costs are the customer's responsibility.

6. Payment Disputes

If you have any questions or concerns about a payment, please contact us immediately at support@duuwe.com. We are committed to investigating and resolving any payment disputes quickly and efficiently.

Contact Information

If you have any questions about shipping your order or any other matter, please don't hesitate to contact our customer service team.

  • Monday – Friday: 10:00 AM – 5:00 PM
  • Saturday & Sunday: 9:00 AM – 3:00 PM

Email: support@duuwe.com
Tel: +706-407-7899